Please contact us within 14 days of delivery to receive a refund. We accept returns for unopened and unused products. Include free item(s) received with your original order, if any. It is your responsibility to pay for shipping of unwanted product(s) back to us, unless your order is not exactly what you ordered. If the product you received is not exactly what you ordered, please send us an email at firstname.lastname@example.org and we will correct your order at no additional cost to you. You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number and a copy of this form for your records. We cannot be responsible for packages lost in transit without proof of tracking. After 14 days the product is non-refundable.